Subtlety!

The kind of stuff that is (a) so difficult to sell to clients (b) usually not invested heavily in media (c) dismissed by marketing people as clever stuff that does not ‘sell’.

Teacher-NestleDoes anyone know how this dad performed?

Management & advertising books

I have a confession. My friends think I am a voracious reader. I am not.

And when it comes to Management or Advertising books, I have hardly ready any. I used to read some fiction and a lot of magazines. My magazine list would span from MAD to Wired.

So I find it difficult to quote from renowned marketing gurus. But, hey, I can quote from MAD magazine. For instance, MAD magazine’s take on Kramer vs. Kramer was ‘Crymore vs. Crymore. It was filed under the ‘Hoffman/Hoffwoman Department’.

Here are some advertising related books that I have read and enjoyed thoroughly:

Truth, Lies and Advertising : The Art of Account Planning
by Jon Steel

Read more about this title…

Cutting Edge Advertising: How to Create the World’s Best for Brands in the 21st Century
by Jim Aitchison, Neil French

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Cutting Edge Commercials: How to Create the World’s Best TV Ads for Brands in the 21st Century
by Jim Aitchison

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Ogilvy on Advertising
by David Ogilvy

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Positioning: The Battle for Your Mind
by Al Ries, Jack Trout

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Confessions of an Advertising Man
by David Ogilvy

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Lovemarks: The Future Beyond Brands
by Kevin Roberts

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I have tried reading Disruption and some books by David Aaker, John Philip Jones but cannot say that I dived deep into them. The one author whom I desperately want to read is Jeremy Bullmore.

Apples, Insights and Mad Inventors: An Entertaining Analysis of Modern Marketing
by Jeremy Bullmore

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Behind the Scenes in Advertising (3rd edition)
by Jeremy J.D. Bullmore

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Another Bad Day at the Office
by Jeremy Bullmore

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Jeremy Bullmore’s first job was a trainee copywriter with J Walter Thompson in London and he stayed with that agency until his retirement as Chairman in 1987. From 1981-1987, he was chairman of the Advertising Association and since 1988, has been a non-executive director of the Guardian Media Group Plc and WPP group plc. He was awarded a CBE in 1986.

I used to read his agony aunt column in the Campaign magazine. He offered great solutions in a unique style. His wit was acerbic but delivered with tongue firmly in cheek. Samples:

 Q: I’m the marketing director of a successful car company. I’ve got a few agencies working for me, and fundamentally I’m very happy with them. But one or two keep hinting that they’d like to raise their fees. Yes, they’ve done some great work for us, and, yes, I like them as people. But the fact is we could easily get someone cheaper. But maybe they wouldn’t be as good. What should I do?
A: You should count your lucky stars. Research undertaken on behalf of the Marketing Society consistently reveals that, at any given time, only 8.7 per cent of marketing directors are fundamentally very happy with their agencies. Fifty per cent admit to ‘almost daily exasperation’ and more than 40 per cent are ‘actively looking around’.
Furthermore, you are the marketing director of a successful car company. In the whole of the UK at the moment, there are no more than three marketing directors of successful car companies of whom only one is fundamentally very happy with his agencies. I think we know who you are, already.
Ask yourself this outrageous question: Do you think there might just conceivably be some causal relationship between the great work that these nice people in your agencies do for you and the fact that the car company of which you’re marketing director is successful?
I have every sympathy with clients who feel they’re paying too much for bad work. I have no sympathy whatsoever with clients who enjoy great work and a successful business – and who still lie awake at night wondering if they’re being ripped off.
I bet you keep your coins in a purse.

Q: I’m a creative graduate and want to get into advertising. However, I am torn between digital and above the line. Which one will afford me more money, women and drugs?
A: How many times must I remind you I’ve no first-hand knowledge of anything that’s happened since 1963? It’s true that I used to be something of an expert on Radio Luxembourg and split runs in the Daily Sketch and that I once won a Silver Quill from The World’s Press News. But I’ve no idea where you might get drugs. Have you tried Boots?

Slogans

One of the key elements of effective advertising is the tag line or slogan. The creatives agonize a lot over it and so do clients. Like most advertising, slogans too get lost in the clutter of claims and counter claims. But when the right combination of strategy & inspiration happens, its magic.

The hallmarks of a good slogan would be:

- brevity

- distinctiveness

- unmistakably linked to the brand

Some of the classics from around the globe:

Reach out and touch someone AT&T
Vorsprung durch technik Audi
No FT, no comment FT
Driver’s Wanted Volkswagen
Finger lickin’ good KFC
Let your fingers do the walking Yellow Pages
Breakfast of champions Wheaties

Closer home, these come to mind instantly:

Utterly butterly Amul
More car per car Tata Indica
Dhimaag ki batti jalade Mentos
Thanda matlab Coca-Cola
Nothing official about it Pepsi
Fill it, shut it, forget it Hero Honda
The taste of India Amul

Movies too have their share of famous blurbs. Some have become part of popular culture.

In space no one can hear you scream Alien
To boldly go where no man has gone before. Star Trek
The truth is out there X-Files

But then can you beat: ‘Dhundh – the fog’ or ‘Come fall in love, but don’t marry – Saajan chale sasural’?!

Branding branding repeating repeating

One of my pet peeves with clients is their tendency to link repetition of a brand name to ‘strong branding’. If the brand name is mentioned or shown only once the branding is considered to be ‘weak’. And vice versa.

And one of my pet peeves with agencies is the creation of ads whose brand names cannot be recalled by the common man.

I can understand that clients get all worked (rightly so) when after spending tonnes of money on media, it emerges that the brand name cannot be recalled. But equating repetition of brand name to ‘strong branding’ is a a very simplistic view. However, its extremely difficult to think out of this framework since research data will be thrown at us to indicate that ‘the ad was recalled, but the brand name was not‘. Or we will be told that ‘XYZ client chose to put his logo right through the TV commercial because the branding was poor’.  And so the tussle continues.

The central issue is not about the number of times the brand name is mentioned. It’s about the overall impact the advertising creates irrespective of the repetition factor.

There are scores of examples of popular, effective ads which have built the brand business. They do not indulge in (hide behind) this urge to ‘over brand’. I am hoping that many would get the brand right here:

Dhaag achche hain ?
AC that keeps your dhimaagh cool ?
Hari Sadu ?
Kuch toh log kahenge (mobile phone) ?

I am not for a moment suggesting that ads that mention the brand name once only are superior or that repetitive branding = inferior ads. Or that money be wasted in ads that can’t be linked back to the right brand. The solution of ‘repeat brand name to ensure strong branding‘ is a weak one. Agency and client need to work together to get an idea that is relevant and distinctive for the brand. The rest will follow.

And the same clients would say, ‘Why don’t you guys give us a Fevicol- or Fevikwik-type ad?‘ (Fevikwik – brand name mentioned: once) or say ‘That Hutch ad was so nice, na?’.

Grrr.

I guess the starting point is what applies to any good communication: keep it focused  by saying one compelling, relevant thing and reward the consumer.  But don’t simply equate entertainment with reward. It should make the consumer buy into the argument.

Programme & Ad ratings – USA

There’s been some hoopla in the American media about recently published data by Nielsen Media Research. The data shows that total viewership for commercial breaks on the five broadcast networks is on an average 3% lower than it is for the ‘live viewing’ of programs those ads support.

CSIWhile 3% may not be a huge drop, they have a concept called Live+3 which takes into account the shows watched 3 days after the live airing – thanks to DVRs. Nielsen’s new commercial-ratings data — are known as “C3″ because they include viewership of ad breaks both live and as much as three days after the commercials air via playback on a DVR. The Live+3 program ratings were 16% higher than the C+3 commercial ratings among adults 18-49.

In a related press release, Nielsen Media reports that ownership of DVR’s stands at 20.5% of their National PeopleMeter Sample. When they began including houeholds with DVR’s in their samples in 2006, the DVR penetration was estimated at 8%!.

Career on the slide

One of the most neglected aspects of training, specially in advertising agencies is Presentation Skills. Very often I have found that senior people who are not natural presenters are thrust in front of an audience and simply fail to connect. They read out from the slides and hope like hell that because they are ‘senior statesmen’ in the system they will be heard. Far from it. I would imagine that some topics – selling a concept, selling a company culture – require almost an evangelical zeal in presentation style. More often even these are written badly and presented er…badlier.

The problem is that we are never ‘taught’ how to structure, write and make effective presentations. More often than not, we simply rush into writing slides for any project. Usually these slides, varying in size (depending on the users ability to add graphics, videos, clip arts) and formatting don’t really amount to anything productive. They are emailed to bosses, colleagues and clients and then forwarded to those not on the original mailing list. These just sit there on servers or hard disks clogging up space.

More importantly, I don’t think they give the author any sense of achievement – any sense of having conveyed a fresh perspective or insight to another person.

As someone who sits through or reviews presentations on email, the annoying issues with presentations are:

  • the author has no clue of the objective of the presentation. when one is not sure of the outcome one wants, the journey is bound to be painful
  • brevity as a concept is non-existent. The bullet points are usually bullet sentences and the presenter reads them aloud without elaborating on them
  • profound concepts are virtually read out, instead of being shared passionately
  • the slides are formatted poorly and full of text. the concept of aesthetic visual appeal in Powerpoint slides is alien
  • there is no joy in either preparing or making the presentation

The problem is that, as a starting point on any project, the advertising executive fires up Powerpoint and starts keying in bullet points. There is little or no focus on preparation (information gathering, structuring) and collaboration.

Powerpoint: activity vs. productivity

I had read somewhere that Scott McNealy of Sun had banned Powerpoint in his organization (way back in 1996!). Essentially it was to improve productivity.

The New Yorker magazine carried an article, “Absolute Powerpoint. Can a software package edit our thoughts?”. In that the author says: “Before there were presentations, there were conversations, which were a little like presentations but used fewer bullet points, and no one had to dim the lights’.

In a scathing article, ‘Powerpoint: Killer App?’, Washington Post writes: The soul-sapping essence of PowerPoint was captured perfectly in a spoof of the Gettysburg Address by computer whiz Peter Norvig of Google. It featured Abe Lincoln fumbling with his computer (“Just a second while I get this connection to work. Do I press this button here? Function-F7?”) and collapsing his speech into six slides, complete with a bar chart depicting four score and seven years.

For example, Slide 4:

Review of Key Objectives & Critical Success Factors

What makes nation unique

  • Conceived in liberty
  • Men are equal



Shared vision

  • New birth of freedom
  • Gov’t of/by/for the people.”

Moving, innit?

The article goes on to say that PowerPoint’s failings have been outlined most vividly by Yale political scientist Edward Tufte, a specialist in the visual display of information. In a 2003 Wired magazine article headlined “PowerPoint Is Evil” and a less dramatically titled pamphlet, “The Cognitive Style of PowerPoint,” Tufte argued that the program encourages “faux-analytical” thinking that favors the slickly produced “sales pitch” over the sober exchange of information.

Click to add title, click to make an impression

All this is fair. But let’s face it, we can’t do without Powerpoint.

If handled well, it sets up a sales pitch in a structured manner… helps clients buy into your arguments. Well thought out, structured and delivered presentations make the presenter appear to be intelligent, articulate and full of gyan. Which, usually is the case any way. As they say, those who think better, write better.

Tom Peters, the guru, listed 56 tips for Presentation Execellence in 2005. Some of the great ones are:

  1. Total commitment to the Problem/Project/Outcome
  2. A compelling “Story line”/“Plot”
  3. Enough data to sink a tanker (98% in reserve). (Know the data from memory; ability to manipulate the data in your head)
  4. CONNECT! CONNECT! CONNECT!
  5. No more than ONE point per slide! NO CLUTTER!!!!!!!!! (no wee print/charts/graphs). Good quotes from the field. (Remember you’re “telling a story”)
  6. Energy! Enthusiasm! …. Enjoy it! This is a Hoot! Remember your Goal: Change the world! … A Presentation is an Act (FDR: “The President must be the nation’s number one actor”)
  7. Becoming an Excellent Presenter is as tough as becoming a great baseball pitcher. THIS IS IMPORTANT … and Presentation Excellence is never accidental! (Work your buns off!)

One of the web’s favourite destinations for tips on improving presentation skills is Presentation Zen. In an interesting post, titled ‘Learning from Bill Gates & Steve Jobs’, the author compares the presentation styles of these 2 gentlemen.

But as the cliche goes, a picture speaks a thousand words. Just look at these:

Complicated Bill2-1Jobs Intel 1

Billgates-Ceo SummitJobs-Keynote

Also in one of his popular posts titled “Gates, Jobs, & the Zen aesthetic” he places great emphasis on the aesthetic values.

Just going through the above articles would be a great starting point to improve presentations in our lives!

Apple everywhere! Sight for sore eyes!

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These pictures of a sea of students with their Macbooks is doing the rounds of blogs nowadays. These students are from the Missouri School of Journalism. The college website has an FAQ on the laptop policy. Excerpts:

Q. What exactly is required?

A. The minimum is a wireless laptop with Microsoft Office installed. Most of the MU campus has easy wireless access.

Q. What brand or model should I buy?

A. The faculty has designated Apple Computer as its preferred provider for two primary reasons: (1) Apple’s OS X operating system is based on Unix, which makes these computers far less susceptible to viruses than other computers. Viruses are a serious problem on university campuses. (2) Apple MacBook and MacBook Pro computers come bundled with iLife, a suite of applications ideal for learning the basics of photo editing, and audio and video editing. We’ll use those programs in several classes. Incoming students will receive information on recommended models and pricing in February of each year.

Q. What if I prefer a Windows-based machine?

A. That’s an option, but it’s one we do not recommend unless you plan to make a career of computer-assisted reporting. By the time you purchase photo, audio and video software for a PC, you probably will have spent more than you would if buying a comparable Apple Computer. Buy a PC if you prefer to do so, but make sure it is wireless and has Microsoft Office. Almost 100 percent of last year’s freshmen chose Apple computers.

Apple Infection

Hmmm. Music to one’s ears. Wish I was a student back again, at you-know-where.